Privacy Policy

1. Introduction

Peza Nyumba ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our property listing platform.

We are registered as a data controller with the Office of the Data Protection Commissioner of Zambia as required under the Data Protection Act, 2021.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, business name (for agents), ZIEA registration number
• Property Listings: Property details, descriptions, photos, location data, pricing
• Verification Documents: NRC, title deeds, agent licenses (encrypted and securely stored)
• Communications: Inquiries, messages, feedback you send through our platform
• Payment Information: Transaction records (payment processing is handled by secure third-party providers)

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, search queries, properties viewed
• Location Data: IP address, approximate location (with your consent for precise location)
• Cookies: Session cookies, preference cookies, analytics cookies

2.3 Sensitive Personal Data

We may collect sensitive personal data (such as identification documents) only for verification purposes and with your explicit consent, as defined under Section 37 of the Data Protection Act. Such data receives enhanced protection and is not shared with third parties except as required by law.

3. How We Use Your Information

We process your personal data for the following purposes:

4. Legal Basis for Processing

Under the Data Protection Act, 2021, we process your data based on:

• Consent: You have given clear consent for processing for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is necessary for compliance with Zambian law
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Other Users

Your public profile information and property listings are visible to other users. Contact information is only shared with users who have purchased access through our subscription or contact reveal features.

5.2 Service Providers

• Payment processors (e.g., Lenco) for secure payment handling
• Cloud hosting providers for data storage
• Analytics providers (anonymized data only)

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

6. Data Retention

In accordance with Section 31 of the Data Protection Act, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, plus one year after that period.

• Active Accounts: Data retained while your account is active
• Closed Accounts: Basic records retained for 7 years for legal compliance
• Property Listings: Retained until removed by user or account closure
• Transaction Records: Retained for 7 years as required by tax laws

7. Your Rights

Under the Data Protection Act, 2021 (Sections 58-63), you have the following rights:

To exercise any of these rights, please contact us at peza-nyumba@gmail.com. We will respond within 30 days as required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

9. International Data Transfers

Your data is primarily stored on servers within secure data centers. If we transfer data outside Zambia, we ensure adequate protection as required by Section 51 of the Data Protection Act, including ensuring the receiving country has adequate data protection laws or implementing appropriate safeguards.

10. Cookies

We use cookies to improve your experience on our platform. You can manage cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our platform and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with:

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer:

• Email: peza-nyumba@gmail.com
• Phone: +260 771 216 339
• Address: Kitwe, Zambia