User Roles & Guidelines
Learn how different users interact on Peza Nyumba, what each role can do, and how we work together to create a trusted property marketplace in Zambia.
Three Types of Users
Our platform connects property seekers with property owners and licensed agents. Each role has specific capabilities and responsibilities.
Property Seekers
Looking to buy, rent, or book accommodation? This is you. Browse listings, save favourites, and connect with owners or agents.
- Browse all listings for free
- Save favourite properties
- Get contact info (paid)
- Schedule property viewings
Property Owners
Own property you want to sell or rent? List it directly on our platform and connect with verified seekers.
- List properties for free
- Receive direct enquiries
- Manage viewings
- Track listing performance
Licensed Agents
Professional estate agents registered with ZIEA. List on behalf of clients and earn commissions.
- Verified agent badge
- List unlimited properties
- Priority support
- Analytics dashboard
What Each Role Can Do
A detailed comparison of capabilities across user types
| Feature | Property Seeker | Property Owner | Licensed Agent |
|---|---|---|---|
| Browse all listings | ✓ | ✓ | ✓ |
| Save favourite properties | ✓ | ✓ | ✓ |
| Create property listings | ✕ | ✓ | ✓ |
| View contact information | Paid | ✓ | ✓ |
| Receive enquiries | ✕ | ✓ | ✓ |
| Verified badge | ✕ | Optional | ✓ |
| Analytics & insights | ✕ | ✓ | ✓ |
| Featured/promoted listings | ✕ | Paid | Paid |
| ZIEA verification | N/A | N/A | Required |
How We Work Together
Peza Nyumba creates a marketplace where all parties benefit from transparent, verified interactions.
The Property Journey
Owner/Agent Lists Property
Property details, photos, and pricing are added to the platform
Seeker Discovers Property
Browse, search, filter and find matching properties
Contact Revealed
Seeker pays to unlock contact details or uses subscription
Direct Communication
Seeker contacts owner/agent directly via phone or WhatsApp
Viewing & Transaction
Schedule viewing, negotiate, and complete the deal
Benefits for Everyone
For Property Seekers
- Access to verified, current listings
- Protection from scams through verified agents
- No viewing fees - ever
- Affordable access to contact information
For Property Owners
- Free listing with wide reach
- Connect with serious, verified seekers
- Track listing performance
- Optional premium features for more visibility
For Licensed Agents
- Professional credibility with verified badge
- Quality leads from paying customers
- Build reputation and client base
- Legitimate commission earnings
How to Identify Verified Users
Look for these badges when browsing listings. Verified users have been vetted by our team.
Verified Users
Verified Agent (ZIEA Registered)
Premium Real Estate • Lusaka
Verified Property Owner
Property Owner • Ndola
Verified Listing Indicator
K8,500/month • Lusaka
What verification means: Identity confirmed, documents reviewed, and credentials validated by our team.
Unverified Users
Unverified Agent
Agent • Kitwe
Unverified Property Owner
Property Owner • Livingstone
Listing Without Verification
K3,500/month • Lusaka
Exercise caution: Unverified users haven't completed our verification process. Always verify credentials independently.
Quick Recognition Guide
Purple Badge
ZIEA Verified Agent
Green Badge
Verified Owner
No Badge
Unverified User
Trust & Verification
We take verification seriously to protect all users on our platform.
What is a Verified Agent?
Verified agents are licensed estate agents registered with the Zambia Institute of Estate Agents (ZIEA). This is required by the Estate Agents Act No. 21 of 2000.
Valid registration number verified with ZIEA
NRC and profile photo verified
Valid business registration confirmed
Tip: Always verify an agent's credentials on the ZIEA website: ziea.org.zm
Red Flags to Watch For
Protect yourself from scams by watching for these warning signs:
Legitimate agents never charge to view properties
Scammers create urgency to prevent verification
Unrealistically low prices are often bait
Registered agents have business addresses
Always view properties before paying anything
Ready to Get Started?
Join thousands of users finding and listing properties on Peza Nyumba.